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I was hoping that the image quality would be better and the ease of App use would be better than my old system. The DVR is ok, no great shakes and the navigation is fine, clunky but fine requiring a mouse click keyboard. The App is pretty average and provides no set up functionality as the OSD. Also search rewind and play back is pretty awkward and less user friendly than my ten year old Securix system. I have now moved to a Reolink system which appears slicker with a much better App which allows full control of the set up which is far easier than the mouse / osd system. IN terms of help and how to guides SWANN seem in the dark ages, with dated looking webpage and a poor UI. Reolink seemed do much better here, so if you do get stuck there seems to be more online assistance.
I purchased this product for the true detect feature , I have one camera facing my car port because of the recent vandalism to cars in my neighborhood, well the true detect is supposed to work up to 30 feet it only works up to 12 feet so someone could come up behind my car and do whatever they want and I have the camera as close as I can to where I am still getting my front house door , tech-support told me to swap cameras out see if it makes a difference I took one of my other cameras and replaced the one that only worked up to 12 feet , so far it works now ! So I called back to let tech-support know yes there is something wrong with one of the cameras out of the 4 , they said warranty does not cover cameras if the true Detect doesn’t work the camera would have to be completely dead with no video for us to replace it under warranty even though you just bought it seven days ago , wow!! No more Swann product for me !
As far as a security system goes this is a very good system. The camera quality is very good, obviously if you want the best image possible you will need to invest in the 4K version, however for personal use this is more than adequate. Setup is something that I recommend you have planned out beforehand, with this being a wired system it can be a little difficult to ensure you have a clean route from the camera to the dvr box. Now for the bad, the reason I give this 3 stars. The user interface for connecting to the camera system through the app is nearly impossible to get to work. I have tried everything the Swann website recommends and it still does not work. For some reason Swann has about 15 different apps, one for each of their different products it seems like, and if you're like me and the one that is listed with the product you purchased doesn't work you try them all only to see, some try to connect, or even pick up the dvr on the network but fail to complete the connection. There are no instructions for a work around for this part, or the proper setup of the router or how to properly connect the app. You also cannot manually connect the dvr to your Dropbox on the device you have to do it through the app, which means, If you have issues such as mine you cannot back up the recordings on your device. This would all be understandable as issues with my own connection, but after researching i see this is a common problem with the Swann apps, they have low ratings and are overall not updated regularly or even made sure to work properly. This device is able to send emails to me, showing it is connected to the internet, but I am unable to connect beyond that. If remote monitoring is an important factor for your home security I recommend trying a different brand or product.
They advertise it showing someone zooming in a sign on a fence in the front yard and can read it clear as day. I installed it on the front of my house which sits 20 ft from the curb and I was unable to clearly see the license plate on the car in front of the house or across the street. So if you need something with good zoom buy something else