To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
DVR stopped working after a couple of days. Unable to record, see playbacks or connect to neither a monitor nor tv via HDMI or VGA, tried everything and their customer support team will not replace they keep telling me it is a mismatch resolution, when nothing they tell me to try is working. The HDD light won’t light up and the mouse light is off as well. Tried connecting the mouse elsewhere and worked fine. The HDMI cable works fine too so it’s not the cable. The problem is the DVR and they don’t want to admit it and will not help me fix this issue. Horrible customer service!
we purchased this new and had issues pairing it to our mobile phone. turns out someone bought it before and returned it and had paired their phone and access to our videos! very very unsettling, we thought we were buying a new item.
POOR customer service especially on chat. Hold time on phone was 15 minutes just to speak to a live person. After sending required documentation for warranty claim, they said I did not include a particular item. They did not require it initially then wanted to change their tune. Hard to get warranty support! Do not purchase this product!! On the flip side, daytime picture quality is fairly good. IR is horrible.
Tested the cameras before connecting the system to the modem and the picture was fairly good. As soon as it was connected the system crashed due to some kind of update. Swann customer service is horrendous. They don't reply to emails and surely don't call back. Absolute waste of time. Do not buy from this company.
After reading reviews I thought this was the route to go. I was wrong. Two of the cameras just stopped working. The night vision is terrible. Only one of the cameras has sound. I could go on and on. I’m so disappointed I decided to buy this system. I should have chose a better one.