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Setup is pretty easy, cables were all long enough for me to set cameras on each corner of my house. Comes with a mouse for the dvr & an hdmi cord which is nice. Definitely need to find & download the manual so you know how to adjust the settings properly. Previous review says Swann logo cannot be removed but it can. You just open the main menu, go to system, select disable for the watermark. I had an issue with the password initially... I entered the password I had set but it said it was wrong. I had to call to get the information on how to set a new password. I think that Swann should include the links to download the manual & the instructions for resetting the password in the startup guide that comes with but that is my only complaint so far.
DVR stopped working after a couple of days. Unable to record, see playbacks or connect to neither a monitor nor tv via HDMI or VGA, tried everything and their customer support team will not replace they keep telling me it is a mismatch resolution, when nothing they tell me to try is working. The HDD light won’t light up and the mouse light is off as well. Tried connecting the mouse elsewhere and worked fine. The HDMI cable works fine too so it’s not the cable. The problem is the DVR and they don’t want to admit it and will not help me fix this issue. Horrible customer service!
Being the low amount of reviews I was a little skeptical but bought it anyways. Glad I did! Took a bit to install, about 3 hours, start to finish. Once the cameras were pointed correctly the night vision works good. The 2 megapixel cameras are great. Setting up the dvr was straight forward. Install the app on your phone, connect the dvr to internet, scan the barcode and boom, 8 cameras on my S5 active (yeah, it's old but app works great) from anywhere in the world. It's my first system but I would definitely start with Swann for my next.
I had a SWANN system for over 5 years and it finally went out. I took the opportunity to upgrade to newer cameras with better resolution. I am very happy. Picture is good and the App installs with no headaches. I tried a ZOSI system and it was junk. I could never get the app to work and there is literally no customer support. Buy Swann
we purchased this new and had issues pairing it to our mobile phone. turns out someone bought it before and returned it and had paired their phone and access to our videos! very very unsettling, we thought we were buying a new item.