Amazon.com.au:Customer reviews: Kasa Smart Plug by TP-Link, WiFi Outlet with Energy Monitoring, Works with Amazon Alexa, Google Home and Samsung SmartThings, Wireless Smart Socket Remote Control Timer Switch, No Hub Required(HS110)
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We have 6 of these. Initially they come across as well designed and the Kasa software is superb, but 3 out of our 6 are warranty replacements and the 4th has just died. Same issue, the relay fails. This is what happens when a well designed product is outsourced to China. No control over component QA. I am very technical and without these working, our energy costs rise because we cannot switch them off remotely. TP-Link, do a Tesla and GoPro and build your stuff in America, Japan or Germany so it lasts 5 years or more, not 6 to 8 months.
I brought one of the wifi plugs a while ago and had no issues, so also invested in one of their wifi bulbs. The biggest appeal was not needing a separate hub for the devices to work. Both work great and being able being able to turn them on/off while away from home with the Kasa App and the integration with Alexa works a treat. So when the plugs were on offer I brought another two of them.
I don't know what has been changed with the newer versions, but both would drop off the wifi within 24 hours of being connected force me to power them on and off again at which point they would re-connect without issue, only to lose wifi connection within a day again. I tried numerous things to get them working (reseting, altering frequency devices connected to router on, removing all other devices in the house from wifi for a day........) but the issue remained. Amazon exchanged these without any issue, so hoping it was a faulty batch I tried again but had exactly the same issue.
This time I contacted TP-Link technical support who initially were quick at responding. However, after exchanging a few emails which provided nothing in the way of actual support, they referred the issue to their next level of support. After getting no further response for the next three weeks I returned the devices to Amazon for a refund.
Now the issue could be my router, but as every other device (including two other TP-Link smart devices) work without issue, chances are there are issues with the smart plugs. Whether this is a compatibility issue with some routers or I was unlucky with four dodgy devices, I don't know due to the lack of real technical support provided by the manufacturer.
To sum up, the old version is great (Hardware V1, firmware 1.2.5) and has been working perfectly for over a year (hence 2 stars rather than 1). The newer ones (HW V2, firmware 1.5.5), seem to have issues staying connected with wifi. I'm now looking into alternatives that will hopefully prove more reliable and can perhaps see the benefit of a dedicated hub plugged into the router that the devices connect through.
I bought three of these for controlling various appliances. They are fairly straightforward to configure and set up with Alexa. Only problem is that they don't handle the power rating they are spec'd for. They work fine on anything up to 2KW but I've tried all three controlling a 3KW immerser and all three switch off after 15 - 20 mins with an 'Overheating detected' message. The spec says they can handle up to 3.12KW. I was previously controlling the immerser using a non-smart electronic timer so I know its definitely the TP smart switch that's the problem. The good thing is that at least it detected the overheating and switched off.
Brilliant! I've been searching for a smart plug that actually works - I've returned one and found out the hard way that apps for countless others are useless - and this is it! I installed the Kasa app before buying, just to make sure I could register etc. This proved a breeze. Bought the plug - beautiful quality - and I think connecting to wifi then Alexa (following the clear and simple pictures in the app) took all of 3 minutes, with none of the swearing and frustration occasioned by other smart plugs. Seamless interface between plug, app, wifi and Alexa. Flawless. Command is executed instantly every time, and I can control the lamps through the app or Alexa. Love it. Well worth the price!
Loved this product when it worked but two of the four switches have stopped working after about a year and a half of use. This worries me for the other two, the funny thing is the app seems to work and communicates through the plug as the lights change when actions are instructed through the Kasa app but the plug itself does not switch off it just stays on. Frustrating as I like this product but at near £30 a plug it should have lasted longer than 18 months!
Got this HS110 in the black Friday sale. Just cannot beat TP Link. What I particularly like about the HS110 is that it has extensive energy monitoring facilities. Do note.... for that you need the HS110... the HS100 does not have it. Setting it up is a 3 minute job... nothing could be easier and trust me... with house full of smart stuff... I have known setups to be a real misery and time consuming affair. Not so with the HS110... plug it in... follow the 3 steps and3 minutes later... Bob is your uncle.
You just cannot go wrong with TP Link. Folks... REMEMBER THIS: The joy of the low price is soon forgotten, but the misery caused by poor quality lingers on forever. You just cannot go wrong here. The HS110 is a bit more expensive so you need to decide if the energy monitoring is important to you. If it is ..... look no further. If it isn't.. go for the HS100. Do note... this plug is relatively wide. If you want to plug it into a 4 way extension block you might have trouble but there are wider 4 way extension blocks available... right here on Amazon.
I have to admit that I have held back from buying smart plugs etc because of the amount of cheap ones on the market and the need to spend a lot of money on hubs when you have products like Philips Hue. When I saw this TP-Link Kasa HS110 at a reasonable price (which needs no hub) I thought that I'd give it a go.
The set up was child's play honestly. Ignore any reviews that say it was difficult. I had it up and running with my Google Home in 60 seconds with my eyes shut. A 3 year old could programme this plug. Any reviewers saying otherwise must have serious technophobia and should probably stay away from any smart product like this on the market.
The HS110 plug works flawlessly with Google Home/Nest, Amazon Alexa and Samsung SmartThings. I have all three and have thoroughly tested it.
The plug is neat and fairly compact in size. It tucks in well to my twin socket next to a large power line adapter. The Kasa application controls it without problem and allows you to programme on and off times or routines etc. So far I can't fault it.
I will more than likely be buying more of these over time and recommend it to anyone looking at starting a smart home. I purchased this plug myself with my own hard earned cash. I have not been bribed with any free product to write this review and I am not a member of Amazon Vine Programme.
Edit Sept 2020: I did buy more plugs but they were the HS100 version. These newer plugs are build 4.1 while my HS110's are build 2.1. It seems that they have lowered the quality of the newer devices which constantly drop out just like the sister brand of Tapo. My older HS110's are still rock solid and never drop out while my newer plugs have to be reset every 24-48 hours (just like my Tapo experience). My advice is to now avoid anything from the Kasa or Tapo ranges unless you can grab yourself the older build Kasa plugs from somewhere. Sadly they are now made out of cheese and have the connection capabilities of a typewriter. Sorry TP-Link but you have let yourselves drop and seriously need to up your game again. Please bin the updates and roll back to building the older design plug again.
Well, firstly I was a little put off by Amazon reviews until I noticed that (as Amazon does) the reviews are for mixed products. It appears the TP-Link light bulb does not fair as well as the plug, most negative reviews were for the bulb. The plug works well, I did have difficulty setting up the first plug (my fault, there is a list of icons to choose from in the setup, I chose the first plug which turned out to be the US version, further down was the UK icon I should have picked), the second time around was easy. The app on my phone works fine but I mostly use Alexa. I went for the HS-100 over the more expense HS-110 - I don't need to monitor power output. One unit is connected to a water pump and the other to a lamp, I gave Alexa the names "pump" and "lamp" and I am able to turn them on/off without any issues. The plugs also have a manual switch so you can turn them off at source if you want. The only downside - which really isn't an issue - is that if you put one in a multi-inline socket strip the device is generally too wide to allow plugs to fit either side. Not had them long so I can't comment on longevity but the quality appears excellent and with the TP-Link name I feel more confident in the safety features than some of its cheaper competitors.
I concurr with other reviewers where after a period of time (short in my case) the relay starts to fail in that you go to switch off using the app, the app thinks the device is switched off but it's not.
I suspect as per usual penny pinching on the choice of relay by tp link and so built in obsolescence guaranteed here. Manufacturers really should be held accountable to such defects in design as I have little faith in these lasting so be warned.
My advice to maximise the length of the life is to keep plugged in current as low as possible as if you plug a 1000W heater into one of these I can bet the device wont last as long a a 10w light.
I feel another example of questionable design quality which means that the worldwide obsession with manufacturing cheap quality so that you have to keep buying and wasting earth's resources. What happened to good old quality that just goes on and on? One of theee days governments will legislate to force manufacturers (even Chinese ones) to manufacture goods that must be shown to work reliably and robustly for many years.
I have bought 3 TP link smart plugs one year ago, they have worked nearly nine month, then suddenly stop working. just turning on, but turn off function doesn't work at all. I tried to contact customer services and also to follow the Amazon link which they have sold the item(s). There is no way you can contact customer service to resolve the technical issues neither Amazon link (link wasn't there anymore) So I bought this plug to give a review to educate customer to think twice before you buy your smart plug from TP Link. Just research and go for good one who can give you a good customer services after buy.