Top positive review
Great onboarding experience overall (diminished by non-existent guide for Linux & ChromeOS)
Reviewed in Australia on 29 October 2020
As a newbie to things NAS, my onboarding experience has been great overall. Assembling the hardware was a breeze. Next, was setting up the operating system (TOS 4.31) which was as handled by a very user-friendly Installation wizard.
The single let down for me was not finding any information for my specific situation. My primary access to the world wide web is through my mobile phone along with a chromebook, plus a Linux laptop for more complex tasks. As Terramaster used Linux for their operating system TOS, it's not really unreasonable to expect that there would be instructions relevant to Linux users, isn't it? Well, I wasted quite a bit of time looking for how to set up TOS using a Linux machine only to find everything is about Windows and Macs !!!
I had to use my imagination to get the job done. How? I saw from the guide that access to TOS was via the local IP address and I thought I would try using the same (I fired up my router admin page and looked up the TNAS IP address) on my browser to see what happens. Voila! that got me to the Installation Wizard!!! I didn't even need the apps that Terramaster was asking Windows and Mac users to download!
Terramaster would really score positive points if they included this information in their support page as well as their guides.