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The product worked great for about 60 days. But then the DB1 worked very inconsistently. Usually my inside mechanical doorbell fails to ring and the video call only rarely comes through to my smartphone. I have tried reinstalling the DB1 several times but the problems persist. This is unacceptable. I have reached out to Ezviz life and will update. Gary
I received and installed this product after having installed an identical one (RCA brand name) for my neighbour. Hers works great. After drilling holes and mounting things, mine would not register. I called EZVIS tech support, who checked the S/N and said that this unit is already registered to someone else. Moreover, they will not or cannot reregister it to me and that my only recourse is to return it to the seller. This I've done. EXVIZ sent me the following note by email, "EZVIZ does not sell used or reconditioned products through any of our authorized retailers. EZVIZ retailers only sell new or manufacturer-certified refurbished EZVIZ products. If you feel like you have received a product that does not fit the criteria stated above, please promptly return the product to the place of purchase." Update: From 1 star to 4 star. Returned & reordered (thanks Amazon!). The replacement works as it should. A shout out to EZVIZ, their help desk was very responsive, informative & candid.
UPDATE: Lowering my rating to 2*, because of the misleading information regarding the free cloud storage. After running into issues where my cloud videos were deleted, their support told me that the free plan doesn't come with 3 hour of cloud storage (duration); it only enables you to see events that were recorded within 3 hours. All events that were recorded more than 3 hours ago may be deleted. Also, the doorbell seems to disconnect itself from my network every other week, requiring a power cycle at the electric panel.
I think this is a great doorbell if you don't want to pay a subscription fee. Image quality is also great for the price. It has also been fairly reliable for me, having one disconnection in a month.
The software works well for most parts, but there are some issues. For one, many options are missing from the mobile app compared to the desktop application, like enabling continuous recording on the sd card.
One time I had to reset the doorbell, because it wouldn't connect to my wifi. Upon resetting the doorbell, it loses it forgets some settings, including the type of chime (mechanical, smart, etc). The only way to configure that again is to delete the doorbell from the app, and re-adding the doorbell again. However, when the device is deleted, the videos saved on their cloud storage also gets deleted.
PIR detection returns many false positives (mostly cars passing by), unless I set it to the minimum distance.
There are many small issues like that that could easily be addressed to greatly improve this product in my opinion.
I don't like the fact it needs internet access in order for the chime to work in the house. Unfortunately it periodically loses internet access (though maintains wireless LAN access) and will not re-establish internet access. This is extremely aggravating. The first few times it happened I reset the device in order to get it connecting to the internet again. The last time it happened I reset the electrical breaker which in effect rebooted the device and it re-established internet access. Neither of these options should be necessary. In my opinion internet access should not be required at all if you don't need/want to be notified of visitors when you're not at home. Having said all this, the camera itself is excellent, and the mic is very good at picking up any & all sound for quite some distance. The device is very straight-forward to install. The android app is a bit quirky but works adequately. I almost returned the doorbell at one point when I thought I would have to reset it every couple weeks but now it's not as much of a pain if I just need to reset the breaker when it happens. I think I will keep it since I love it otherwise.
29/7/19 Hicieron ajustes para Android en Julio y ya ni siquiera se reciben las notificaciones de cuando llaman al timbre. es una BASURA.
PROS: *Te notifica a tu telefono cuando alguien toca el timbre (no tiene configuraciones para esto, sipo de tono, volume,etc) * Buena calidad de video * puedes ver la camara desde tu telefono cuando gustes, *notificaciones PIR y audio bidereccional
CONS: *Aunque la camara es EZVIZ, no es compatible con los sistemas de almacenamiento (disco duro) de EZVIZ a diferencia de otras camaras de esta marca, por lo tanto tienes ya sea que depender de la micro SD o parar por almacenamiento. *Es compatible con ALEXA pero solo para ver la camara cuando tu lo solicitas, es decir no te avisa si hay alguien tocando el timbre, su instalacion no es tan sencilla como parece o mas bien no son claras las indicaciones, debes tomar en cuencta que todo debe estar cableado para que funcione, si se conecta x wifi, pero la alimentacionde la corriente es AC. Hay muchos equipos en el Mercado con mejores caracterisiticas por mucho major precio.
Didn’t provide appropriate hardware. Instructions are typical > a poor translation from China. “Support” needs to change their name to “NON-support”. Cant make out people’s faces during the day when they come out of the sunlight. Too dark. Easier at night because my auto light comes on. I fab a bracket and resolve their incorrect electrical instruction to wire the doorbell and now I can’t get “Karen” to quit bugging me!!! Taking credit for resolving my problem and wanting a good review!
This is exact same doorbell camera as RCA. The Ezviz app didn't work at all on my iPhone 8, so i decided to install RCA app, and it works, but I really don't like that you need to enter password each time you have not opened the app for several hours. This app should stay log on until you close it, right? When you have warning from the camera about some activities outside, it takes minute or more to log back to see it, this is the biggest issue, otherwise the picture quality day and night is great, I also like the 3 plates selection it comes with.
This was a replacement for a DB1 that i lost when the doorbell transformer died. I lost the mechanical chime and doorbell cam. Replaced everything, and purchased an adapter to plug into a UPS to provide camera functionality even in power outages. Picture quality is great, installation and setup is a snap. Only drawback I find is the motion detection. With 3 distance ranges it is not exactly fine tunable. Either picking up cars driving across the street... or nothing past a few feet.
I bought this because it works with my current mechanical chime and it's great. I took off a star because the install, as simple as it is. a) I had to use a long wire to configure it inside the house. Otherwise could not connect to wifi b) I had to remove the device and re-add the device to be able to select the mechanical chime. Why is not configureable without removing and re-adding ? A feature to include in the nest update. c) it runs warm. You can feel the heat when you touch it. Should be good in winter. We will see. App is great as I get alerted immediately. My old video doorbell alerted my 15-20 minutes later. Overall a good purchase !