To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The mattress came well wrapped, clean, and is firm enough for our baby. We needed it made custom and it was done for us at no extra charge. The only downside was it was a little difficult getting in touch with the manufacturer and I sometimes wondered if I’d been scammed! But no and we are very happy.