To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
We purchased this 18-pack of Kleenex Expressions. It was described as 2-ply, which, in our experience in Canada it always is. Instead, what arrived was a 3-ply version. 18 boxes would be a huge hassle to return. Very unhappy with this seller.