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perhaps I didn't follow the instructions correctly but when the product came in tbh there wasn't much instalation up just instructions just how to set up the keys. There was a link to a YouTube video, but when I tried to look it up, it said video unavailable so I ended up just looking up videos and luckily found one where someone was installing a similar lock. Sadly for me though it never worked properly and i ended up buying another lock.
Not bad for the money, but the key fob keys will not send singal past thicker wood of 2" or steel. Only the card has enough signal strength for that. Whats expected for the price. I recommend you huy buy a better one maid of actial metal. Only metal part is the hook on this thing.
I installed 5 of these through out my home. The install is a little tricky and you have to get the lock aligned perfect. My biggest problem is I could only get one card programmed on the devices. I followed the directions to a tee and it would not let me add another card. It gets really frustrating only having one card when you have multiple people that need access.