Amazon.com.au:Customer reviews: Ooma Telo VoIP Free Internet Home Phone Service and HD3 Handset. Affordable landline Replacement. Unlimited Nationwide Calling. Low International Rates. Answering Machine. Option to Block Robocalls
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The Telo device and dirt-cheap phone service have both been great, except for the two times it stopped working. The only troubleshooting help they offer is over the phone, which really doesn't help you at all when you can't make a phone call. If you use Ooma as your home or office phone, you will also need to have a cell phone available as a backup. If you can't make cell phone calls in your home or office, you may not be able to get any help.
In three years of use, I had one problem with nobody being able to hear my voice on the other end when I make a call. I had to go stand outside and call a support number on my cell phone just to have their operator submit a troubleshooting request that I should have been able to submit online. I recently had to replace my original Ooma Telo unit due to a broken speaker and had to call Ooma's support number on my cell phone to activate the new one. They only offer online activation for new customers. Then they told me I may need to wait 24 hours before my new Telo device is activated and start using my phone again.
Ooma has been a good, cheap alternative to local phone companies for home phone service most of the time, but it may not be a good choice if your home or office phone is one you really need to depend on.
Ooma device is great but the phone is unusable. I cut the cord a few months ago and haven't really noticed the difference. I ported my old phone number successfully to Ooma and got a second number for free. Here's some inside information:
During the sign-up, Ooma pressures you to sign-up for their "premium service" for about $10/m plus tax. I skipped that and opted for the free service where you pay only tax. The price kept dropping for the Premium Service the further I got into the checkout process. At the very last step, right before I finalized my order, all of a sudden the Premium service was now 50% off ($5/m instead of $10/m) and only $60/year. I opted in at that point and my phone bills have been about $5-$6 per month.
Buy the Ooma Telo 2 instead and use your existing phone.
Unfortunately, you get what you pay for with Ooma. Setup was a little confusing, but it was up and running after about an hour of troubleshooting. I tried both the Ooma handset and mobile app on a number of calls. The sound quality was nothing close to HD. I had better sound quality using my mobile over WiFi. When using the mobile app I consistently received a "Poor network quality" warning on a 100mb fiber connection when I could stream 4K video on a TV two feet away. Ooma was only a slight improvement over Google Voice.
With massive amounts of bandwidth into my home (up to 500 mbs), I can stream movies and music, download in almost an instant, and never experience lag-time. Not with Ooma. Ooma calls remind me of Rice Krispies. Snap, Crackle and Pop. Sounds come in spotty at best, usually with a lot of digital crackle sounds. The voice at the other in pops in and out. And in a snap, the call can be dropped. Avoid Ooma also because there's NO GUARANTEE and you have to pay up front for equipment that may not work.
I like Ooma phone service overall, but the HD3 Handset is a piece of junk. Terrible quality sound. In fact, when I first hooked it all up, I thought it was the Ooma service overall. However, once I hooked a wired phone up the the Telo unit, I had great sound quality.
Ooma call quality is great. I don't notice any difference compared to my old landline. I did have some issues with the unit disconnecting from the internet when I first set it up, but that seems to have resolved itself.
My biggest issue with the device is actually with the handset. The speakerphone quality is rather abysmal, but the normal speaker is good enough. Nobody ever seems to have trouble hearing me though, which is more than I can say for my iPhone.
Ooma will also automatically start charging you for their premium service if you don't cancel it in advance of the charges beginning. If you don't cancel, you have to call, spend time on hold, etc. in order to cancel the premium service, which I haven't had the time to do yet. The basic service is totally fine, unless you need other specific features. The last thing I have to note is that the phone seems to be unable to receive voicemails directly. I recently needed to have a code verified over a voicemail sent directly to the phone and it was unable to receive it.
Wasn't as hard to set up as could have been, altbough did take a couple calls to customer service. Biggest problem is, if you follow instructions you dont get to "port" til you are set up and they have your money. Then you find out you cant "port" unless in certain areas. Still waiting on monthly prepaid fee to be reimbursed as had to return because wanted to keep our phone number.
Whole thing worked great. The handset has a very good range and the call quality is clear. The premium features have greatly reduced the amount of telemarketing calls we receive, and being able to answer the house phone while you're out is very coinvent and so far has worked very well.
I have used Vonage for over 15 yrs and Voip from Spectrum (Charter) for 2 yrs. Voice quality of both was and is much better Ooma. Of course, Vonage and Spectrum cost much more. BTW my internet runs 200+ Mbps down and 12 Mbps up. Otherwise every things seems to work well.