Top critical review
Lots of great features, but connection unreliability made it unusable
Reviewed in Australia on 6 July 2021
Edited to add: After posting this review, the seller has contacted me three times to beg me to remove/change it, offering increasing inducements to do so. Buyer beware.
Ultimately, there's a lot of goodness in this system, but not quite good enough to actually work reliably.
The system is cheap, but adding up the ancillary costs - extended cables, power splitters, junction boxes, electrician fees, wifi extenders, wifi power adaptors (for cycling the power) - it's thousands of dollars. I wish I'd spent a little more upfront on a better system. I have now completely removed this system and replaced it with a wired one from a competitor, which I'm happy with.
* Great video quality - clear images.
* Clear night vision quality, can see a decent distance and it's clear.
* Good wide field of view - up with the higher-quality competitors.
* Patient and kind support staff. I had an issue with flickering night vision on my first batch of cameras and the Support staff tried several firmware updates before sending me 8 new cameras that solved the issue, with no pushback or fuss.
* Solid hardware, metal cameras.
* Much cheaper than competitors.
* Wifi connectivity was just not reliable. It looked fine on the surface, but when I attempted to find a specific video of an event, I'd find that there'd be gaps of 10-20 seconds throughout the footage (when recording all the time, not just on motion detection). I spent about six months trying to get it reliable - debugging wifi networks to ensure no interference, installing wifi extenders, moving the base station, changing repeater setups, etc - but without success. Over that time, the dropouts got more frequent and stopped coming back online at all. Eventually each camera would drop out at least once a day and needed to be power-cycled to come back. The last straw was when I went away for the weekend and found every camera had disconnected from the wifi on my return.
* It's really hard to find a secure location for the NVR - with how finicky the wifi is, it's likely to need to be somewhere central in the house, not behind a wall/cabinet - which then makes it an obvious target for thieves.
* IP Security is an issue. I didn't have high expectations (and never intended to connect it to the internet), but even so, it's obviously poor. For example, all traffic between cameras and NVR, and NVR and clients, goes over HTTP (i.e. unencrypted). The wifi password is hard-coded and can't be changed even with an XML config export/import (raising the question about whether it's the same for all units?). Communication between the NVR and cameras requires a login... that's "admin" and no password. This also can't be changed.
* I found the client software to be unreliable - even while cameras were online, it would frequently stall and continue to show the same image. It was only when I'd see something obviously wrong, hours later, that I'd notice the tiny timestamp wasn't updating. To be fair, I was running on a cheap Android tablet and that may have been a factor.
* Motion detection produced lots of false positive alarms. In the daytime, it reacted to every changing shadow (but honestly I haven't found a pricier camera that's any better at this). At night time, it triggered frequently just by its own changing light levels. The alerts weren't useful, as a result.