To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
When you pay for a premium ultra book, you're not looking to send it in for repairs within the first six months. All brands have 'lemon' units -- that's understandable. Still shakes your confidence in the brand. Customer service was mediocre -- took too long for repairs, especially when you do everything via Zoom and can't afford the delay. I wouldn't buy another one.
Within a few months of purchase, the battery life became very poor. Two to three hours on a full charge is the maximum I'm seeing. Overall construction quality looks cheap. The laptop also gets heated up quickly. For a laptop that was touted as one of the top offerings, very disappointed.