To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I have set up this product and read the 50 page user manual. The manual does not MENTION configuring the hard drives, set up of Apple Time Machine, RAID configuration-ZERO. I SPENT THREE HOURS-ON THE PHONE, VIA CHAT, AND WEB FORM. IT WAS NOT POSSIBLE TO CONNECT WITH THE COMPANY VIA ANY MEANS DURING THAT 3 HOURS. I waited on hold for 40 minutes and was then told to leave a message and the message box was full and the line just disconnected. I was #1 in line for chat for 1HOUR! It doesn't matter if the product is good or not if you can't connect with the company for support. I am returning the product and will never purchase a QNAP product again. To Amazon's credit they tried to offer their own tech support and were unable to get set up information from QNAP.