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The touch-control remote isn't as sensitive as the touch buttons on the console itself. The air conditioner is decently quiet and gets quieter on the whisper mode or eco mode. This air conditioner outputs air pretty well and it's chilled how you expect an air conditioner to work. However I just received it yesterday in 75 degree weather in oregon. Not overloaded with humidity or anything I just wanted to try it when i got it. I waited 12 hours from when it got shipped to me to start it even though it looked like it was held upright and taken care of during shipping. Worked great, ran it for 2 hours on the bottom floor of my apartment. However i start it the next day and I'm greeted by a smell that can only be described as "fish". Not fishy but exactly like fish. The smell might go away, I'll even try cleaning the filter and I'll update an edit with how it goes in the near future. I just think it's not great that after 2 hours of operation and 24 hours in not that humid of setting equals fish smell. The unit so far is great and the only thing is this random fish smell. I haven't had to use it yet but I can't Express how important getting a supplementary protection plan is. Theres a 4 year coverage option available that covers for 4 years. You get 2 years of coverage from the manufacturer and the plan is supposed to "take over" once that 2 years is up. The plan says they'll cover everything including shipping. Idk if they'll cover shipping while the manufacturers coverage is active but even so. Its expensive to ship a like 80 pound item and with something this expensive to buy I'd rather wait 2 years to have it covered and fixed than pay even more in shipping than the protection plan costs. Also let's be real. Within 4 years it's likely you'll need servicing anyways. Just wanted to give a heads up to future buyers.
Edit: the fish smell was gone when I ran it the day after. Idk what's up with that. It may or may not come back. However before purchasing I wanted to let future customers know not to compare their air conditioners or window units directly to portables. WINDOW UNITS ARE INHERENTLY BETTER. With how they are manufactured and operate is different. Portables arent on the same level and if you're expecting the same result you're in for a bad time. Do your research. Single hose portables draw in air from inside and can cause air from outside to be drawn in. Dual hose units draw in air from the outside and avoid this problem. Getting an air conditioner depends on your humidity, area of room you're trying to cover and the efficiency of the air conditioner itself. Keep in mind that portables were forced to have a different rating system from regular air conditioners and to look and verify the new ratings before purchase. For the price of single hose units this one appears to be the best if you cant go above $500-$600. Not many dual hose units seem to be available. However don't get a portable and expect it to be just as good as a unit that if through a window or roof. This unit pushes out cold air and at a decent volume. May not make your whole area an ice box but if it can cool it from 90-100 degrees to a more manageable 70-80 it's still worth it if you cant have anything other than a portable unit.
Second edit: I've used this unit multiple times and only had a fishy smell the one time. Still don't know what that was about. However the air conditioner is good, has run clean of any smells since then and has done a good job of cooling off my livingroom / kitchen / downstairs area of my apartment. This seems to be the best buy that actually cools around this price range, going any higher will cost you a lot more. I've changed my review to five stars since that random fish smell hasn't been an issue and everything has worked as expected. Kinda sad the touch remote isn't as sensitive as the console itself but that's just me and I won't knock off a star for that as it still works reliably. Overall I'm happy about it even if it did cost a lot of money. Worth a try for anyone that can't have a window unit or similar.
I received this 6/5/20. Unpacking was simple as the box sides simply pull up leaving just the unit and bottom of box sitting on floor. It took less than 5 minutes to set up.
However....at first the hose would not reach the unit (from the window). For a vertical sliding window install the hole is too far up. The hose is only 5'. I had to rearrange the sliders three different ways to get the hole as low as possible. Even then it barely reached. I have to very careful moving the unit and not move it more than a foot or the hose pops off. The quality of the hose and window sliders seems pretty good. As does the quality of the unit itself....it is HEAVY.
After letting it sit for 12 hours it worked well at cooling my med-large size bedroom. It doesn't make a lot of noise even without whisper mode. With whisper mode I could barely tell it was on.
I've only had it 1 day but it seems like a five star product....except they really should provide a longer hose.
I spoke to two reps from De'longhi a few days ago. The product was not working. I faxed receipts and info requested. I received a call from the refund processing dept and that I didn't need to do anything else. I was told I would be called within a couple of days to tell me when it would be picked up. I haven't received the refund from my Amazon account and have not received a call as to what to do with the defective unit.
I bought this unit at the beginning of June. It broke and started displaying "PF" within two weeks of purchase. I have contacted Delonghi about it the problem and they are taking their sweet time to replace the unit. Which yes, I had to submit a picture with the cut cord and have a 7-10 business day wait. Very unacceptable for a $600 unit. This unit is loud and the quite mode features takes it out of a/c mode and puts it into fan mode. The remote only works some of the time. Do not buy this unit. The 3 n 1 piece of crap.
Bought this to keep from frying after a warm and muggy 4th of July here in Minnesota. It does a wonderful job of keeping a large living space (30x30) at a tolerable level of coolness and humidity.
My only challenge is the hose connection from the window to the unit. The hose shipped with two ends for the unit and does not have a window end connector. I have jury-rigged a temporary fix, and am looking for a replacement part. The DeLonghi website seems to have parts for all models EXCEPT this one. Email to customer service hasn't yet yielded any results. Will update this post once I can obtain the right part.