Top critical review
Firmware breaks router and free customer support not responsive
Reviewed in Australia on 20 September 2020
After sourcing a USA conversion plug because for some silly reason it ships with a usa power cord, I set the router up easily. However I then upgraded firmware, and device no longer working. Found numerous online posts on netgear site stating that this is a known issue and typically requires hardware replacement. Phone support took 5 calls to get connected to someone as it kept dropping me off the call. Now I have been transferred to another support person and have sat through 30 minutes of hold music so far with no response. Extremely expensive timewaster, I will be asking for my money back and no longer consider netgear a quality brand I am happy to pay a premium for.