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After looking on line for a home theatre storage and playback I thought this would be the answer. Very little documentation for help.The people that I found that review the product don't show any issues with the software. If you don't have a depth of knowledge and self trouble shooting ability this is not for you.I found this is to be not very user friendly. I may hire somebody to complete the software hardware setup, I spent too much to back out now. Too many variables have to be correct to get this running smoothly.
I purchased a Synology NAS a year or so ago and even though it came in with the main board loose in the case I was able to get it working and was not too unhappy. This 220+ I just purchased came in with not only the accessories loose in the box (as were the bags they were supposed to be in) but there was no bag of any sort on the main unit and the front panel was missing. So far Synology has had two out of two complete failures of their quality control. Once could be an error, twice in a row means they can't be trusted and won't be getting any future orders from me.
Synology really needs to improve their out-of-box experience.
As someone with a computer engineering degree and 30 years experience in building PC's and high tech, this is the worst, least intuitive product I've used since IBM introduced OS/2 Warp in 1996.
Key failures: (1) Setup is anything but straightforward. If this is your first time installing a network backup, give yourself 30-40 hours of reading, configuring, trying, undoing, re-doing and reconfiguring to get sort of close to what you had hoped for.
(2) Simple things are VERY complex. Basic features like deleting your account on Synology.com takes 10 days to process. If you forget your Quickconnect password the IP address gets locked out, there's no straightforward way of unlocking it. Synology really ought to make a list of blocked IP addresses that you can click to unblock.
(3) Slow and sluggish. Why is the Quickconnect GUI like accessing the box through dial-up? This is on my WiFi 6 LAN, for God's sake. I'm not connecting to a Commodore 64 located in the African bush.
(4) Intermittent. Quickconnect finds my NAS only about 80% of the time.
If this is the best that the NAS market can offer, it is ripe for disruption given the number of recent NAS malware intrusions and level of complexity required to get a basic setup working. No wonder people repeatedly pay hundreds of dollars a year over and over for Dropbox...it's just far easier and brainless.
My advice for Synology is to study what Apple does, make the initial setup a pushbutton experience that addresses what 75% of the market needs, and leave the fine tuning to the 25% of network administrators who live in front of a console window.
My experience with the Synology 2 NAS DiskStation DS220+ was brief. Aside from signaling it was damaged somehow out of the box, it turned out to be more complicated than I suspected because it is the hardware component of a proprietary Network Operating System, themselves part of a diversified digital ecology. Who knew? The setup pamphlet gives little hint of this and invites you to install the disk drives, sold separately, in the device. Per the Troubleshooting notes that I found on the elaborate and very extensive company website, a more reasonable approach would have been to plug the bare device into your ethernet and connect to the company over the internet to checkout the DiskStation and download the relevant parts of its Network Operating System. Amazon offered to send me a replacement within the day, but the learning curve for the new hardware and software system seemed way too steep for me. I weakly gave up and returned the unit, and the disk drives.
Terrible !! Terrible.. Chinese product. Check out their headquarters is in China and a peripheral subsidiary in US. Support sucks so bad I want to toss it out! An update on Software Packages failed on day one. Unboxed it and connected it to the router...then used the instructed app to setup then update its packages to run services smoothly BUT the packages once updated won’t run and all inter dependent services that make this so kool were blocked and shutting off...what’s a crap! it’s a failed product and American public is being lied. Some of the users who are excessively savvy or just not into it, may compromise with it but an average joe should definitely skip this one and buy something with atleast..atleast some support that understands US consumer. Even the US support routes to off shore China. It’s pathetic when you really want a simple fix to be Simple, isn’t.
I was excited to receive the DS220+. I paid full price for a NEW product and received a USED one. How do I know that was previously used? All the protective plastic had been removed, but remained in the bottom of the box, fingerprint smudges all over the device's front lacquered access panel, no user manual for installation provided, two limited warranty booklets provided, AC power adapter shoved unwrapped in the box, to ethernet cords provided one of which was not bound together, and random empty small plastic sacks inside the box. Absolutely, ridiculous!
I purchased and setup this nas for my linux systems. Over all build quality is good. There are no hardware issues and its very easy to work with. However, If Synology has one duty, Its to back up your data. This is where they get a solid thumbs down.
I have been wrestling with the problem of not being able to backup dot files. Dot files are the hidden directories or files that hold configuration data for your software. Synology in their infinite wisdom decided that these files will not be backed up. In their judgement, They do not need to be backed up. Therefore, A great example of this folly is your email. Lets say you use Thunderbird to process your email. Well, All your settings and email are stored in /home/$USER/.thunderbird . Because that directory starts with a dot you will not be backing it up.
I setup a NFS share from the NAS and mounted it on my daily driver. Every time I tried to perform a backup with Rsync it would fail at the first dot file or directory. After investigating this a bit I see a lot of posts in forums from others with the same problem. Also, Its not just dot files either. Many other types of files are restricted from backup. This appears to be not a bug either - Its a mind set in design of Synology and probably on every model they sell.
So, As far as Synology goes - I give them a big thumbs down. If you think about it - Its not you deciding what you want to back up but Synology instead.
The idiots at Synology released a software update that was untested. They don’t allow you to downgrade. Now nothing works anymore. No media server, no external access from outside the network. This thing just became an expensive paperweight. Talked to tech support, they basically said “too bad, we released something that doesn’t work, it’s your problem.” Developers didn’t even get a chance to create updates for their programs on this NAS. So there aren’t any apps available anymore. They threw garbage out there and made us all upgrade. Now none of us have working NAS.
In setting up this NAS, you have to install the DiskStation Manager software. The initial version 6 allowed the NAS to be accessed by my Sonos system. The main reason I purchased so that I could have my music collection available. Unfortunately you have to lower the SMB (server message block) protocol to version 1 and accept the inherent security risks with that decision (the main fault here lies with Sonos not having the foresight to update their products). However, if you update to version 7 of the DSM, that capability is removed without an easy workaround. To complicate matters, Synology DOES NOT allow you to downgrade your version of DSM. There is only one path allowed with the DSM and that's higher. So if you are considering this product, think carefully before you update to version 7 of the DSM.